We try at all times to give you the highest standard of service, but we do appreciate that sometimes we get it wrong. We operate a Practice complaints procedure in line with the NHS system for dealing with complaints. Our Practice complaints leaflet gives details of the procedure and is available from Reception.

At our Practice meetings we discuss and review any complaints received and take any appropriate measures to ensure we don't make the same mistakes again.

We are always pleased to receive letters of thanks or compliments from patients and these too are communicated to the whole Practice team.

If you have any suggestions, compliments or complaints regarding the provision of services and care please don't hesitate to contact Sally Orchard our Assistant Practice Manager.