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The new Patient Reference Group has helped to devise this
survey of patient views on:
- Booking appointments
- Ordering repeat prescriptions
- Out of Hours service
- Services and activities at the new surgery
The results will be used to develop an action plan based
directly on what you think.
What is the Patient Reference Group?
Following on from the Patient Participation Group, which has been in existence
since 2006, Chew Medical Practice has brought together a smaller group of
patients to look in detail at how the surgery works, based on the experience of
those who use it.
The thirty members of the Patient Reference Group are aged between 16 and 80.
There is a good mix of men and women from across the Chew Valley area, including
regular users of the surgery and some who rarely visit. There are people with
chronic diseases, people who care for older relatives and young children - in
other words, a representative cross-section of patients.
What has the Group done so far?
The Group met for the first time in September 2011, to discuss topics to include
in a wider patient survey. Since then, members have kept in touch with the
surgery by email and they have commented on drafts of the survey form. They are
helping to distribute the survey as widely as possible, to make sure that the
responses are really valuable.
What happens next?
As soon as the survey is complete, the Practice will present the results to the
Patient Reference Group, and together they will draw up an action plan to
improve the way things work at the surgery. The survey results and the action
plan will be published here on the Practice website before the end of March.
Want to find out more?
The process of setting up the Patient Reference Group and designing a local
survey follows guidelines from the Department of Health.
Here is a
summary of their requirements >
The Patient Reference Group has agreed a set of ground-rules to make sure that
the process is as productive as possible.
Read Rules of
engagement >
Notes
of the meeting held on 20 September >
For more on patient participation nationally, see the National Association for
Patient Participation website:
www.napp.org.uk
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