How soon can I re?order my prescription?
We request that, where possible, you order your medication all together once a month.
This can be:
- Between 7 and (no less than) 2 working days of your medication being due. Your next medication will be available 2 working days later after 2pm Click here to see when your repeat prescription will be ready.
- At the time of picking up your regular monthly medication. (4 weekly pre- order.) Your medication will then be ready 4 weeks from this day.
Click here to see when your repeat prescription will be ready.
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Why does it take 2 working days to get my prescription?
We are unable to keep every drug in every dose in stock on the premises. We ask for 2 working days to allow us time to order your medication in from our suppliers.
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When will my repeat be ready to pick up?
| Requested on Monday |
Available after 2pm on Wednesday |
| Requested on Tuesday |
Available after 2pm on Thursday |
| Requested on Wednesday |
Available after 2pm on Friday |
| Requested on Thursday |
Available after 2pm on Monday |
| Requested on Friday |
Available after 2pm on Tuesday |
Please remember to allow time for public and bank holidays.
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How can I request my repeat prescription..?
- Via this website - Click here
- In person - Click here for our Practice Location
Tick the items you need on your repeat slip.
Hand it in to reception.
Or put it in the box located on the right, just inside the door to the waiting room.
If the surgery is closed post it through the letter box. This will be counted as being received on the next working day.
If you do not have your repeat slip, you can fill in a prescription order form from reception.
- By fax
Please specify the items you require and your Full Name and Address and Date of Birth. Fax it to 01275 331355.
Please make it very clear if you are ordering for more than one person.
- By email - Please remember that this method is via normal email and therefore complete confidentiality cannot be guaranteed.
prescriptions@gp-L81072.nhs.uk
Please specify the items you require and your Full Name and Address and Date of Birth. Please make it very clear if you are ordering for more than 1 person.
Please do not use this email for anything other than prescription requests.
A number of Personal Computers are able to advise you if your email has been received and opened. We recommend that you utilise this on your home PC. Ask your internet provider for details of how to set this facility up.
- By post
Send us your repeat slip with the items you require ticked off. Alternatively if you prefer you can send us a note to request the items. Please don't forget to include and your Full Name and Address and Date of Birth.
Please allow sufficient time for the post to arrive in addition to the 2 working days we require.
The Surgery, Madam's Paddock, Chew Magna, Bristol BS40 8SN
Unlike many practices Chew Medical Practice has decided to keep a dedicated phone line service between 12noon and 2pm. This service has been appreciated by many patients over the years. It is important that calls are received by an experienced Dispenser. This service is specifically for carers, house bound and elderly patients. Please note: there is no ring back facility on this number.
We are unable to accept prescription requests on the main surgery number.
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What is your new 4 weekly pre-order system?
We have recently introduced a new option for ordering your regular monthly repeat medication.
When picking up your medicine, simply tick the items you require on your repeat slip and hand it straight back to reception. They will give you a dated slip of paper to remind you that you have pre-ordered you medication and to advise you when it will be ready (4 weeks from that day). This is the only time we can accept a 4 weekly pre-order. If you miss this opportunity please order it as normal, within 7 working days of your prescription running out.
If you prefer not to order every 4 weeks in advance please continue to re-order using a method that works well for you.
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What if I need more than one month?s supply of my medication?
Please inform us at the time of ordering that you need more than a month's supply. If you are able to give a valid reason e.g. you will be going away on holiday, we should be able to accommodate your request. If we are not aware of the special circumstances this request will more than likely be refused.
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Why can I not have more than 1 month supply of my prescription at a time?
The practice will only prescribe a months supply of medication at a time. This is to prevent wastage. The practice has to dispose of thousands of unused items every year. In addition to preventing wastage, GPs are able to monitor ongoing conditions more closely by conducting more frequent medication reviews and recalling patients who need to be seen.
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What happens if the medication I want is not specified as one of my repeats?
You can either telephone a doctor to request it directly or you can put it in as a medication request and dispensary will check with a doctor that you can have it. Your request may be refused as the doctor may want you to make an appointment to discuss it.
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Repeat prescriptions take 2 working days.
What happens if I need to get my repeat sooner than this?
Although we encourage patients to plan ahead, there can be circumstances when medication may be needed before 2 working days. Please tell us of such circumstances when you hand in your repeat request. We try to accommodate where feasible. If we are unable to fulfil your request as we do not have your drugs in stock (and there is no time to get them in from our suppliers) we can give you the written prescription (FP10) to take to a chemist to be dispensed. Please be aware that in some cases the Chemists will also need to order the medication.
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How much does an NHS Prescription cost?
As of April 1, 2009 each prescription item costs £7.20. Please be aware that a few medications contain a combination of 2 drugs and these are charged as 2 costs i.e. £14.40.
If you have more than 1 item every month it may be worth your while purchasing a pre payment certificate.
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What is a pre payment certificate? What do they cost?
If you have more than 1 prescription item every month it may be worth you while purchasing a pre payment certificate. Forms for this are kept at reception. Click here for savings comparison tables.
You can purchase:
- A three month certificate costing £28.25 (payment due as a lump sum)
- A twelve month certificate costing £104.50 (payment due as a lump sum)
You will be required to show your certificate to reception when you pick up your medication. It is only valid for prescriptions dated after you purchased the certificate.
Cost comparison for a 3 month certificate:
No of items
Over 3 Months |
Cost of prescription |
Saving from
pre payment certificate |
| 4 |
£28.80 |
£0.55 |
| 5 |
£36.00 |
£ 7.75 |
| 6 |
£43.20 |
£ 14.95 |
Cost comparison for a 12 month certificate:
No of items
Over 12 Months |
Cost of prescription |
Saving from
pre payment certificate |
| 15 |
£ 108.00 |
£ 3.50 |
| 16 |
£ 115.20 |
£ 10.70 |
| 24 |
£ 172.80 |
£ 68.30 |
For more information visit the Prescription Pre-payment Authority website.
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Can I get a private prescription from the surgery?
Please speak to your GP directly about being prescribed a private prescription. Costs for these items will vary depending on the medication and amount prescribed. VAT is charged on private medication.
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Can I get my medication delivered?
Local Village Deliveries
The Practice has a good working relationship within the local communities and Businesses. We offer a delivery service to various locations across the Valley. At this point in time, this is only available to the over 60s or those who can provide proof that they do not pay for their prescriptions when they pick them up. E.g. those in possession of a pre-payment certificate.
If you are eligible to use these services you must request the delivery EVERY TIME YOU REQUEST YOUR MEDICATION.
Please also allow us the minimum 2 days to dispense your prescription.
| Day |
Where to |
Delivery organised and run by: |
| Tuesday |
Brents Garage, Bishop Sutton |
Bishop Sutton Parish Council |
| Wednesday |
Winford -
Chew Valley Estates Office |
Winford Parish Council and Volunteer drivers |
| Friday |
Brents Garage, Bishop Sutton |
Bishop Sutton Parish Council |
Chew Medical Practice - Prescriptions Home Delivery Service
The Practice operates a Home Delivery Service covering the practice area. Patients who meet the criteria for the service can have their prescription items delivered to their homes. For details of the Home Delivery Service, the criteria and how to apply please click here.
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How should I dispose of unwanted medication?
If you no longer have any need for medication, please bring it back to us and we will dispose of it correctly and safely.
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Am I eligible for a Medical Exemption Certificates?
Certain conditions require medication for life. If you are diagnosed with one of these by your GP you may be eligible to obtain a medical exemption certificate. Speak to your GP for more information. Application forms are available at reception. Once filled in, please hand it back to reception. The Doctor will then complete the form and send it off. The certificate will be posted back to you directly. The certificate needs to be renewed every ten years.
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How can I get help with paying for prescriptions?
Please ask reception for an HC1 form to fill in.
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