1. Urgent Appointments

We have an urgent surgery starting at 11:10am. for patients that need to be seen today. You must ring the Surgery to give your details to reception before attending as this is not a walk-in service. Please be aware that this is an urgent clinic and we cannot guarantee a particular Doctor.

2. Telephone Advice - Mornings  - Line open from 08:30-10:30am

If you feel you need urgent medical advice and this cannot wait for the next bookable appointment please telephone the surgery with your name and a contact telephone number. The receptionist will also ask you for a brief explanation of the problem, this is so that the doctor has prior knowledge of your situation and can also prioritise the most urgent calls first. If you feel uncomfortable and do not want to give a reason to the receptionist, that is entirely up to you.
The duty doctor will call you back (usually within an hour) and discuss your problem with you. If the matter can not be resolved over the phone, they will give you an appointment that morning or afternoon, depending on when you called. This appointment may be with themselves, a member of our nursing team, or another of the GPs.

3.  Afternoon Emergencies

If you become unwell in the afternoon, we have a Duty Doctor who deals with medical emergencies only. If you feel that your problem cannot wait until next day, and IS an emergency for today, please contact reception who will advise the Duty Doctor.