We operate a Duty Doctor Triage system. Each day one of the GPs is the designated duty doctor, and is responsible for resolving all urgent medical problems. You speak to the doctor by telephone first and if necessary they will then give you an urgent appointment.

1. You call us

If you feel you need urgent medical advice or treatment and this can not wait for the next bookable appointment please telephone the surgery with your name and a contact telephone number. The receptionist will also ask you for a brief explanation of the problem – this is so that the doctor has prior knowledge of your situation and can also prioritise the most urgent calls first. If you feel uncomfortable and do not want to give a reason to the receptionist, that is entirely up to you.

2. The Duty Doctor calls you back

The duty doctor will call you back (usually within an hour) and discuss your problem with you. If the matter can not be resolved over the phone, they will give you an appointment that morning or afternoon, depending on when you called. This appointment may be with themselves, a member of our nursing team, or another of the GPs.

Please avoid coming down to the surgery without an appointment.

We strongly advise that you phone first to speak to the duty doctor in order to try to get an urgent appointment. Attending without prior notice can result in having to wait long periods before being seen.